Orders & Payment
How do I place an order?
Browse the shop, choose your options and click “Add to cart”. When you are ready, open the cart and press “Proceed to checkout”, fill in your details and confirm the order.
Which payment methods do you accept?
Right now we accept Cash on Delivery. You pay the courier in cash when your order arrives.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Contact us as soon as possible with your order number and we will update or cancel it.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders and save your details for next time.
Shipping & Delivery
How long does delivery take?
Most orders are dispatched within 48 hours and delivered in 2–5 working days, depending on your city.
Is shipping free?
Yes, standard shipping is free on all orders.
How can I track my order?
Log in to your account and open “Orders”, or use the Order Tracking page with your order number and email.
Returns & Care
What is your return policy?
You can return any unused item in its original packaging within 30 days of delivery for a refund or exchange.
What if my item arrives damaged?
Please send us a photo within 48 hours of delivery and we will replace it or refund you, free of charge.
How should I care for rattan and macrame pieces?
Keep them out of direct sunlight and moisture, dust with a soft dry brush, and spot-clean gently with a damp cloth when needed.